SHIPPING & RETURNS
WE SHIP WORLDWIDE
DISPATCH AND ARRIVAL:
Due to COVID-19 there is reduced air capacity, therefore please allow for a possible 24 hour delay
PLEASE BE AWARE SOME OF OUR ITEMS ARE ON PRE ORDER THIS INFORMATION IS ON THE PRODUCT PAGE WITH THE EXPECTED DISPATCH DATE.
Order before 12noon for same day despatch Monday - Friday.
Mainland UK is next day delivery shipped with DPD
USA orders will take 1 - 3 working days DHL Express
Europe orders will take 1 - 3 working days - DHL/DPD Express
Rest of the world will take 4 - 7 working days. - DHL Express
Price of postage is subject to location and weight of goods.
Once the goods are dispatched you will receive a email with tracking details. All will need to be signed for on delivery.
Mainland UK customers - FREE next day delivery on all orders over £81
BRITISH ISLES customers - FREE 72hrs delivery on all orders over £81
US customers - FREE 1 - 3 day delivery on all orders over £126
EU customer - FREE 1 - 3 days delivery on all orders over £126
Rest Of World - FREE shipping when on all orders over £200
*All orders must be placed before 12noon (GMT) to be shipped same day.
Our hours of operation are Monday - Friday from 8:30am - 6pm (GMT).
All orders placed on the weekend will ship the following business day.
All shipments are made with DHL/ DPD , you will receive a tracking number once the item is dispatched.
Any item at House of Sunny that you are not completely satisfied with we guarantee to refund when you return it to us in saleable condition within 30 days of receipt ,Returned parcels are refunded within 14 days of receipt. Refunds will be credited to your original method of payment.
Please ship to: House of Sunny Returns c/o Torque Wortley Moor Road Wortley Leeds LS12 4JH. All returns must be sent via a tracked service and paid for by the customer as we do not provide free returns.
Just a heads up there are delays in our warehouse with parcels being quarantined for 48 hours then being passed to our returns team they are working at reduced capacity due to social distancing so please be aware the return process may take slightly longer than our expected 14 days.
The returned item(s) must meet the following conditions:
- The item(s) must be in re-saleable condition
- The swing tag must be present and visible
Sale/discount items are exchange only, alternatively the balance will be placed on to a credit note, please specify on your return paperwork( included in your order)
Please note that all swimwear products are non-refundable for hygiene reasons unless faulty.
Orders can be exchanged after having fulfilled the return slip with the size exchange/ product exchange information
All exchanges will be re-shipped free of charged.
CUSTOMS DUTIES AND IMPORT VAT:
Your delivery may be subject to customs tax and VAT (Value Added Tax). These extra charges are forms of tax that are not included with House of Sunny prices or our shipping charge.