SHIPPING & RETURNS
WE SHIP WORLDWIDE
DISPATCH AND ARRIVAL:
Due to COVID-19 there is reduced air capacity, therefore please allow for a possible 24 hour delay.
We have also extended our returns policy to 30 days.
Order before 12noon for same day despatch Monday - Friday.
Mainland UK is next day delivery shipped with DPD
USA orders will take 1 - 3 working days DHL Express
Europe orders will take 1 - 3 working days - DHL/DPD Express
Rest of the world will take 4 - 7 working days. - DHL Express
Price of postage is subject to location and weight of goods.
Once the goods are dispatched you will receive a email with tracking details. All will need to be signed for on delivery.
Mainland UK customers - FREE next day delivery on all orders over £81
BRITISH ISLES customers - FREE 72hrs delivery on all orders over £81
US customers - FREE 1 - 3 day delivery on all orders over £126
EU customer - FREE 1 - 3 days delivery on all orders over £126
Rest Of World - FREE shipping when on all orders over £200
*All orders must be placed before 12noon (GMT) to be shipped same day.
Our hours of operation are Monday - Friday from 8:30am - 6pm (GMT).
Any weekend inquiries will be responded to on Monday. All orders placed on the weekend will also ship the following business day.
All shipments are made with DHL, you will receive a tracking number once the item is dispatched.
Any item at House of Sunny that you are not completely satisfied with we guarantee to refund when you return it to us in saleable condition within 14 days of receipt. Returned parcels are refunded within 14 days of receipt. Refunds will be credited to your original method of payment.
Please ship to: House of Sunny Returns c/o Torque Wortley Moor Road Wortley Leeds LS12 4JH. All returns must be 'Signed For' and please fill out and attached the return slip. All returns must include your full name, order number and reason for return.
The returned item(s) must meet the following conditions:
- The item(s) must be in re-saleable condition
- The swing tag must be present and visible
-All returns must be made via the customer as we currently do not offer free returns.
Sale/discount items are exchange only.
Please note that all swimwear products are non-refundable for hygiene reasons unless faulty.
Orders can be exchanged by post after having fulfilled the return slip within your original parcel.
All exchanges will be re-shipped free of charged.
CUSTOMS DUTIES AND IMPORT VAT:
Your delivery may be subject to customs tax and VAT (Value Added Tax). These extra charges are forms of tax that are not included with House of Sunny prices or our shipping charge.